Shipping Policy

Due to increased volume and the impact of COVID-19, we are experiencing delays in fulfilling/returns processing, and your order may take longer than usual to arrive. Our customer service team currently is experiencing high volume of customer calls and emails, and wait time may be longer than usual. We apologize for the incovenience. Thank you for your patience and understanding.

Shipping Carrier

We use the following as our shipping carrier:

• FedEx (Ground & Express)

Shipping Options & Rates

Processing time usually takes 1-2 business days with the exception of rush periods (Observed Holidays, Graduation, Football Season, etc.). Processing time may take up to 3 business days during rush periods.

All priority orders (FedEx Express, 2 Day, etc.) must be placed by 1:00 PM PT to start processing the same day.

*Orders that are $250 or more will automatically become signature required for any shipping method

USC Bookstores currently offers free FedEx Home Delivery shipping*, no promo code needed. (*Exclusions apply, course materials are not included in this offer)

Pacific Asia Museum orders are EXCLUDED from expedited delivery (Express, 2 Day, Standard Overnight, Priority Overnight).

Delivery Time*

• FedEx Home Delivery & Ground:
  1–5 business days within the contiguous U.S., 3–7 business days to Alaska and Hawaii.
• FedEx Express:
  Delivery to businesses by 4:30 p.m. and to residences by 8 p.m. in 3 business days.
• FedEx 2 Day:
  By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences).
• FedEx Standard Overnight:
  Next-business-day delivery by 3 p.m. to most U.S. addresses, by 4:30 p.m. to rural areas and by 8 p.m. to residences.
• FedEx Priority Overnight:
  Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. to some rural or remote areas

Curbside Pickup

New Curbside Pickup Service! Drive Up And We'll Bring Your Items To You. Please click here for details.

APO/FPO/DPO Military Addresses

Our FedEx account does not support shipping to APO/FPO addresses. We can only ship to them via United Postal service (USPS). You may enter your shipping/billing information accordingly when creating your online account. Please note all APO/FPO orders are processed manually and tracking numbers for such shipment cannot be guaranteed. Please note expedited shipping (Overnight, 2-Day, Express) is not guaranteed for APO orders, we recommend Ground Shipping.

P.O. Box

We do not ship to any P.O. Boxes

International Shipping

We do not offer international shipping at this time.

Business Days & Holidays

All orders are processed and shipped during business hours Monday – Friday, excluding USC holidays. If an order is placed after the cut-off time (1:00 PM PT), it will be processed the following business day.

We do not process/ship on weekends and/or the following holidays:

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas
• USC Winter Recess

For USC holidays, please visit USC Academic Calendar.

Tracking Orders

You will receive a shipment confirmation e-mail that includes shipment details and your tracking number once your order is ready be shipped. To track an order on uscbookstore.com, please login to access your order information.

Textbook Shipping Policy

USC uses Follet as its textbook provider. Please visit Follett's Shipping Policy for all textbook orders.

Commencement Shipping Policy

USC Regalia, Announcements, Class Rings, Frames (excluding basic sashes & tassels) are sold by Herff Jones. Please visit Herff Jones' FAQ for details.

Custom Sashes are sold by Pride Sash. Please visit Pride Sash's FAQ for details.

Other Shipping Related Questions?

Please contact our customer service team via phone at 1-800-447-8620 or via email at customerservice@uscbookstore.com.